Last updated: 14 March 2020

Thanks for visiting Essa Foods. When it comes to your personal information, we believe in transparency, and taking your privacy seriously.

Privacy policy

This privacy policy applies between you, the user of this Website and ESSA Foods LIMITED, the owner and provider of this Website. This privacy policy sets out what personal information we collect, our use of any and all such Data collected by us or provided by you in relation to your use of our Website and your choices and rights.

This privacy policy should be read alongside, and in addition to, our Cookies Policy and Terms and Conditions, which can be found at: https://essafoods.co.uk/termsandconditions

Please read this privacy policy carefully.

Definitions and interpretation

  1. The following definitions are used in this privacy policy,:

Data

 

collectively all information that you submit to ESSA FOODS LIMITED via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies

 

a small text file containing an identifier placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website as set out in the clause below ( Cookies);

Data Protection Laws

 

any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective

GDPR

 

the General Data Protection Regulation (EU) 2016/679;

ESSA FOODS LIMITED,
we  or us

ESSA FOODS LIMITED, a company incorporated in England and Wales with registered number 10872993 whose registered office is at 158 Iveagh House, Loughborough Road, London, SW9 7SG;

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

User or you

any party that accesses the Website and is not either (i) employed by Essa Foods LIMITED and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to ESSA FOODS LIMITED and accessing the Website in connection with the provision of such services; and

Website

the website that you are currently using, www.essafoods.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

 

 

  1. In this privacy policy, unless the context requires a different interpretation:

    1. the singular includes the plural and vice versa;

    2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

    3. a reference to a person includes firms, companies, government entities, trusts and partnerships;

    4. “including” is understood to mean “including without limitation”;

    5. reference to any statutory provision includes any modification or amendment of it;

    6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

  1. This privacy policy only applies to the actions of ESSA FOODS LIMITED and Users using this Website. It does not include any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

  2. For purposes of the applicable Data Protection Laws, ESSA FOODS LIMITED is the “data controller” which determines the intent and means for processing your Data.

Data collected

  1. We may collect the following Data, which includes personal Data, from you:

    1. contact Information such as email addresses and telephone numbers;

    2. demographic information such as postcode, preferences and interests;

    3. financial information such as credit / debit card numbers;

    4. web browser type and version (automatically collected);

    5. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);

in each case, in accordance with this privacy policy.

How we collect Data

  1. We collect Data in the following ways:

    1. data is given to us by you; and

    2. data is collected automatically.

Data that is given to us by you

  1. ESSA FOODS LIMITED will collect your Data in a number of ways, for example:

    1. when you contact us through the Website, by telephone, post, e-mail or through any other means;

    2. when you register with us and set up an account to receive our products/services;

    3. when you make payments to us, through this Website or otherwise;

    4. when you choose to receive marketing communications from us;

    5. when you use our services;

in each case, in accordance with this privacy policy.

Data that is collected automatically

  1. In line with how you access the Website, we will collect your Data automatically, for example:

    1. we automatically collect some information about your visit to the Website. This information assists us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

    2. we will collect your Data automatically via cookies, in accordance with the cookie settings on your browser. More information about cookies, and our use of them on the Website, can be found on the section below, headed “Cookies”.

Our use of Data

  1. We may require any or all of the above Data from time to time in order to provide you with the best possible service and experience when using our Website. We may use Data specifically for the following reasons:

    1. Keeping internal records;

    2. Improving our products / services;

    3. transmitting marketing materials that may be of interest to you via email;

    4. contacting you for market research purposes using email, telephone, fax or mail. Such information may be used to customise or update the Website;

in each case, in accordance with this privacy policy.

  1. We may use your Data for the above purposes where we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

  2. To deliver direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:

    1. soft opt-in consent is a specific type of consent applicable when you have previously engaged with us (for example, where following contact with us to ask us for more details about a particular product/service, we are marketing similar products/services). We will take your consent as given unless you opt-out.

    2. for other types of e-marketing, we require your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.

    3. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. You can find out how to withdraw your consent, in the section headed “Your rights” below.

  3. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

  4. We may use your Data to show you ESSA FOODS LIMITED adverts and other content on other websites. If you do not want this, please turn off the relevant cookies (please refer to the section headed “Cookies” below).

Who we share Data with

  1. We may share your Data with the following groups of people for the following reasons:

    1. our employees, agents and/or professional advisors – Your personal data will be used to process your order, support your experience throughout this website, and for other purposes.;

in each case, in accordance with this privacy policy.

Keeping Data secure

  1. We will use technical and organisational measures to protect your Data, for example:

    1. access to your account is controlled by a password and a user name that is unique to you.

    2. we store your Data on secure servers.

    3. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.

  2. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@essafoods.co.uk

  3. You can also find detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, at www.getsafeonline.org.

Data retention

  1. We will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy, until you request that the Data be deleted or unless a longer retention period is required or permitted by law,

  2. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

  1. You have the following rights in relation to your Data:

    1. Right to access– the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

    2. Right to correct– the right to have your Data rectified if it is inaccurate or incomplete.

    3. Right to erase– the right to request that we delete or remove your Data from our systems.

    4. Right to restrict our use of your Data– the right to “block” us from using your Data or limit the way in which we can use it.

    5. Right to data portability– the right to request that we move, copy or transfer your Data.

    6. Right to object– the right to object to our use of your Data including where we use it for our legitimate interests.

2.     To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@essafoods.co.uk.

  1. If you are not satisfied with the handling of a complaint you make in relation to your Data by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

  2. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

1.    Our Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy on this website prior to using them.

Changes of business ownership and control

  1. ESSA FOODS LIMITED may, expand or reduce our business including the sale and/or the transfer of control of all or part of ESSA FOODS LIMITED. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

  2. We may also disclose Data to a prospective purchaser of our business or any part of it.

  3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

  1. This Website may place and access certain Cookies on your computer. ESSA FOODS LIMITED uses Cookies to improve your experience of using the Website and to improve our range of services. ESSA FOODS LIMITED has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

  2. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

  3. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling ESSA FOODS LIMITED to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

  4. This Website may place the following Cookies:

Type of Cookie

Purpose

Strictly necessary cookies

We require these cookies for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies

They enable us to recognise and count the number of visitors and their navigation around our website when they are using it. This helps us to improve the way our website works, for example, by helping users find what they are looking for easily.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

  1. The list of cookies we use can be found in the Cookies Schedule

  2. You can choose to enable or disable Cookies in your internet browser. Most internet browsers accept Cookies by default but this can be changed. For further details, please consult the help menu in your internet browser.

  3. You may delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

  4. It is advisable to ensure that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser about adjusting your privacy settings.

  5. General information about cookies, including how to disable them, can be found at aboutcookies.org. You can also find details on how to delete cookies from your computer.

General

  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

  2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

  3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

  4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

  1. ESSA FOODS LIMITED reserves the right to change this privacy policy as deemed necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact ESSA FOODS LIMITED by email at info@essafoods.co.uk

 

Cookies

We have listed the cookies we use below. We have tried to make sure that this is a complete and up to date list, but please get in touch if you think that we have missed a cookie or there is any inconsistency.

Strictly necessary

We use this session cookie to remember you and maintain your browsing session whilst you are using our website


Analytical/performance

We use the following analytical/performance cookies…

To help us analyse how the website is used by visitors

Functionality

We use the following functionality cookies…

To identify your computer and analyse traffic patterns on our website


Targeting

We use the following targeting cookies:

To enable us to show you adverts while you are browsing our website and other websites on the internet

 

List of cookies used on our site

 

Name

Purpose, type, and duration

_acloggedin

  • Supports login by Scheduling client if the client has an account.

  • Cookie

  • January 1, 2025

_client_acloggedin

  • Supports login by Scheduling client if the client has an account.

  • Cookie

  • January 1, 2025

algoliasearch-client-js

  • Adds auto-populated suggestions to address fields in Scheduling to help clients complete forms faster.

  • localstorage

  • Persistent

AWSALB, AWSALBCORS

  • Improves performance in Scheduling by using one server for the duration of the session.

  • Cookie

  • 1 week

CART

  • Shows when a visitor adds a product to their cart

  • Cookie

  • 2 weeks

CHECKOUT_WEBSITE

Commerce-checkout-state

  • Stores state of checkout while the visitor is completing their order in PayPal

  • sessionstorage

  • Session

Crumb

hasCart

  • Tells Squarespace that the visitor has a cart

  • Cookie

  • 2 weeks

Locked

  • Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password.

  • Cookie

  • Session

PHPSESSID

  • Securely authenticates a visitor during their checkout in Scheduling.

  • Cookie

  • 1 month

RecentRedirect

  • Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO.

  • Cookie

  • 30 minutes

remember_client

  • Remembers Scheduling client’s login details if they have an account.

  • Cookie

  • 365 days

siteUserCrumb

SiteUserInfo

SiteUserSecureAuthToken

  • Authenticates a visitor who logs into a customer account

  • Cookie

  • 3 years

squarespace-announcement-bar

  • Prevents the announcement bar from displaying if a visitor dismisses it

  • localstorage

  • Persistent

squarespace-likes

  • Shows when you've already "liked" a blog post.

  • localstorage

  • Persistent

squarespace-popup-overlay

  • Prevents the promotional pop-up from displaying if a visitor dismisses it

  • localstorage

  • Persistent

ss_sd

Test

  • Investigates if the browser supports cookies and prevents errors.

  • Cookie

  • Session

TZ

  • Allows a Scheduling client’s appointments to display correctly based on their time zone preferences.

  • localstorage

  • Persistent

 

Cross-site request forgery (CSRF)

CSRF is an attack vector that tricks a browser into taking unwanted action in an application when someone’s logged in.

 

Analytics and Performance Cookies

We use Analytics and Performance cookies to collect information on your behalf about how visitors interact with your site. Storing these cookies is how we populate the data you find in Squarespace Analytics, such as traffic sources, unique visitors, and cart abandonment.

 

Cookie name

Duration

Purpose

ss_cid

2 years

Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cookieAllowed

30 days

           

Remembers if a visitor agreed to placing Analytics cookies on their browser if a site is restricting the placement of cookies

ss_cpvisit

2 years

Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvisit

30 minutes

Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvr

2 years

Identifies unique visitors and tracks a visitor’s sessions on a site

iss_cvt

30 minutes

Identifies unique visitors and tracks a visitor’s sessions on a site